We have a 30-day return policy, which means you have 30 days after receiving your item to request a return, whether for change of mind, fit or damage purposes.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, hygiene stickers (as applicable) and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Cost of shipping will be borne by the sender.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
In the event that your package is returned to Little Fishy for any reason such as incorrect address, non payment of duties or non collection an admin fee of $25AUD will be charged to the customer.
Little Fishy is not responsible for missing packages and we advise the use of a tracked service.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Swimwear for ages over 1 years carry hygiene stickers - returns will not be accepted where these are no longer in place, and where the item has obviously been used.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.